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Advanced Solutions Help Desk
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Toll Free Number
1-877-GET-ASI-1 (877-438-2741)
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Advanced Solutions Help Desk

Advanced Solutions' Help Desk is a team of knowledgeable, dedicated support engineers ready and eager to assist with your Autodesk software issues and challenges. We are equipped to streamline the installation and support of the products we offer, including Autodesk® AutoCAD®, Inventor®, Revit® and more.

Our support technicians utilize Citrix® GoToAssist® technology to troubleshoot and resolve technical issues as quickly as possible. GoToAssist® allows our technicians to easily view and interact with customers' desktops and devices to resolve issues fast. This technology allows us to efficiently install applications and troubleshoot technical difficulties over a secure online connection with minimal customer input.

Help Desk Hours

8:00 am to 5:00 pm (Eastern)
Monday through Friday (excluding holidays)

Contacting Help Desk

Call: 1-877-GET-ASI1 (1-877-438-2741)
Email: support@advancedsolutions.com
Request Support: Submit a Request for Technical Support

"The support tech knew exactly how to resolve the problem and resolved it quickly using the screen sharing. Your company responded as soon as I sent the support request through your website. The best service I've had."
Mike K.

Issue Resolution

Support calls are processed in the order in which they are received. Our goal is to contact the client within four (4) hours and resolve the issue as soon as possible.
Autodesk Gold Support customers receive priority and can expect their initial call to be answered within 3 minutes. Gold Support customers continue to receive priority over others.
Case resolution time varies depending on the nature and complexity of the request. The Support team will provide you with the best possible estimate of the time required to resolve the case based on available information.